Free door-to-door survey:

Dexus provides professional bathroom standardized measurement service, arranges the best surveyors to measure the size of the bathroom at home, ensures that the size of the shower room fully meets the requirements, and avoids deviation.

Advanced non-standard customization:

Dexus provides customers with professional customized shower room service. According to the specific situation of customers'bathroom, it designs the most satisfactory and suitable shower room scheme.

Free effect design:

With only the bathroom plan, Dexus designers will provide the most professional three-dimensional effect design services for customers'bathroom layout.

Free 3 year warranty:

According to the service standard stipulated by the State Three-Package Law, the whole product of Dexus shower room enjoys 3-year free warranty service. Within 12 months from the date of purchase, if there is any malfunction caused by the quality problem of the product itself, we will give guidance or free door-to-door repair and replacement of spare parts. Over 12 months, according to the whole company. The unified standard of the state collects relevant materials, labor costs and so on.

48 hours after sale response:

Dexus attaches great importance to the needs and suggestions of every customer. The after-sales customer service center will try its best to solve problems for customers, cover the national after-sales service network, and provide the most perfect after-sales maintenance service in time.

Foshan Dexus Sanitary Ware Co., Ltd. offers the following limited commitments to the original consumers who purchase DeKeith products:

1. Our company is responsible for repairing and replacing spare parts free of charge within one year from the date of purchasing the products, if it has been proved to be defective in materials or functions by inspection.

2, shower room product three years warranty. During the warranty period, if the material or function defect is confirmed by inspection, the workhour fee shall be exempted and only the cost fee for accessories shall be charged.

3, warranty Description:

1) Glass: Our company guarantees that all the glass provided is safe tempered glass which meets the CCC compulsory certification. Glass is fragile. If the glass is self exploding within one year after the product is installed, our company will be responsible for free patch. All patches need to be charged in one year.

2) Aluminum material: Under normal circumstances, the oxide layer of aluminium material will not peel off and rust, and the repair parts caused by misuse of detergent and scale accumulation must be charged. For oxidized colored aluminium materials such as gold and titanium, there may be slight color difference in the same set of products, and some fading may occur after contact with air and light source, which we do not guarantee.

3) Core hardware accessories: including door clips, wall clips, pulleys and handles, if functional failure occurs, we will repair or replace them free of charge within one year; three years of warranty, free of working hours, will charge the cost of accessories.

4) aging of rubber strip, magnetic stripe and plastic parts is normal wear and tear. I guarantee the quality within one year. Fees will be charged in one year.

4. After the warranty expires, we will continue to provide maintenance services for users, but we will charge users the necessary fees such as materials, labor and so on. We can't guarantee that the same accessories can be provided for the products that are beyond the warranty period and have been eliminated by the manufacturer, but we will try our best to provide suitable accessories.

5. The following terms are not in the scope of company guarantee, but they can be charged for repair.

1) Faults and damages caused by intentional, negligent, misuse, non-compliance with operating guidelines, use under abnormal conditions, accident and force majeure.

2) Refractory stains, mildews and scales on glass surface or coatings are caused by failure to adhere to the cleaning and maintenance guidelines provided by us (see below).

3) any unauthorized demolition, modification or removal of the product at the initial location.

4) failure to provide purchase certificate and product certificate, warranty card.

6. If the content of user complaints does not fall within the scope of the company's warranty rights and responsibilities, we will reserve the right to collect relevant labor and material fees.

7. As we pursue the policy of continuous improvement, product improvement may lead to upgrades and substitutes, such as differences in color and structure between physical objects and templates. De Cass reserves the right of final interpretation.

8, this guarantee applies to the takais brand shower room and a series of products. All warranty information, product functions and usage specifications will change with product improvement without prior notice. The specific warranty period for some special products is subject to the warranty clause of the product.

The German Dexus Co does not undertake any other responsibilities and obligations beyond this limited warranty clause.

Guide to cleaning and maintenance:

Cleaning after each use is very important. Clean all glass and metal parts with a soft dry cloth.

Be careful not to let the scale accumulate on the surface of the product.

Ensure that the residual water stains on the glass are removed after each use.

Wash the glass regularly with soap and water. Do not use strong acid or strong alkaline chemical solvent.

The solution of water and vinegar according to 50:50 helps to remove the watermark.




Solemn reminder:

A, the following circumstances are not within the scope of the factory's free warranty.

1, due to improper installation of products, improper use and other causes of damage;

2, can not produce valid warranty cards and purchase receipts.

3, without the authorization of the manufacturer, the product will be demolished and repaired and damaged.

B. The Company does not undertake or authorize the Service Center to undertake any other responsibilities and obligations beyond those specified in this Limited Warranty Clause.